Warranty Policy

At Trimic Jewelry, we stand by the quality of our products and are committed to ensuring your satisfaction. This Warranty Policy outlines the coverage we provide for our jewelry and how to address any issues that may arise.

1. Warranty Coverage

Limited Warranty: Our jewelry comes with a limited warranty that covers manufacturing defects for a period of [insert duration, e.g., 6 months or 1 year] from the date of purchase. This warranty includes defects in materials and craftsmanship but does not cover damage resulting from normal wear and tear, misuse, or accidental damage.

What’s Covered:

  • Defects in Workmanship: Issues arising from how the jewelry was made.
  • Material Defects: Problems related to the material of the jewelry.

What’s Not Covered:

  • Normal Wear and Tear: Scratches, tarnishing, or other signs of everyday wear.
  • Accidental Damage: Breakage, loss, or damage due to accidents or mishandling.
  • Misuse or Abuse: Damage resulting from improper use or care.
  • Alterations: Any changes made to the jewelry by someone other than Trimic Jewelry.

2. How to Make a Warranty Claim

Contact Us: To initiate a warranty claim, please contact our customer service team at trimicjewelry@gmail.com with the following details:

  • Order Number: Your original order number.
  • Description of the Issue: A clear explanation of the defect or problem.
  • Photos: Clear photos of the defective item and any relevant packaging.

Evaluation: Once your claim is received, we will evaluate the issue to determine if it falls under our warranty coverage. If approved, we will provide instructions for returning the item for repair or replacement.

3. Repair and Replacement

Repair: If your item is eligible for repair under warranty, we will repair it at no additional cost to you. Repairs may take 2-4 weeks, depending on the extent of the damage and availability of materials.

Replacement: If a repair is not feasible, we will replace the defective item with a similar piece. If the original item is no longer available, we will offer a comparable replacement or provide a refund.

4. Warranty Limitations

No Cash Refunds: Our warranty does not provide cash refunds. Replacements or repairs are the sole remedies available under this warranty.

Third-Party Repairs: Jewelry repaired by third parties without our authorization will void the warranty. Please ensure any repairs are conducted by Trimic Jewelry or an authorized service provider.

5. Contact Us

For any questions about our warranty policy or to start a warranty claim, please reach out to us:

Thank you for choosing Trimic Jewelry. We are dedicated to ensuring that your jewelry remains as beautiful as the day you received it.