Frequently Asked Questions (FAQs)
1. What materials do you use for your jewelry?
At Trimic Jewelry, we use high-quality sterling silver and gold/silver plated metals. Each piece is crafted with love and attention to detail, ensuring durability and a stunning finish.
2. Is your jewelry waterproof?
Yes, our jewelry is designed to be water-resistant. However, to maintain its pristine condition, we recommend avoiding prolonged exposure to water, chemicals, or harsh environments.
3. How can I care for my jewelry?
To keep your jewelry looking its best, we suggest cleaning it regularly with a soft cloth and storing it in a cool, dry place. Avoid exposing your pieces to harsh chemicals, perfumes, or excessive moisture.
4. Do you offer free shipping?
Yes! All US orders receive fast and free shipping. We want you to enjoy your new jewelry as soon as possible without any additional shipping costs.
5. Can I track my order?
Absolutely. Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor its journey to you.
6. What should I do if I receive a damaged or incorrect item?
We’re committed to ensuring you’re delighted with your purchase. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will assist you with a replacement or return as quickly as possible.
7. Do you offer gift wrapping?
Yes, every order comes beautifully packaged in a cute gift box, making it the perfect surprise for someone special—or a treat for yourself!
8. Can I make changes to my order after it has been placed?
Once an order is confirmed, we begin processing it promptly. If you need to make changes, please contact us immediately, and we’ll do our best to accommodate your request before the order is finalized.
9. Do you accept bulk orders?
Yes, we welcome bulk orders! If you’re planning a special event or need jewelry for a large group, please get in touch with us for more details and special arrangements.
10. How can I contact customer support?
If you have any questions or need assistance, feel free to reach out to us through our contact form on the website, or email us directly at [insert email address]. We’re here to help!
11. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please contact us within 14 days of receiving your order. Items must be returned in their original condition and packaging. For more details, please refer to our [Return Policy] page.
12. Where are you based?
Trimic Jewelry is proudly based in California, USA. We craft our jewelry with care and dedication right here in the USA.